Refund & Return Policy

Custom orders are final sale

Because every custom cake, decorated cookie order, doughnut pre-order, party spread, and embroidered item is made by hand specifically for you, all custom orders are final sale. We do not offer refunds, exchanges, or returns on custom work once it has been picked up or delivered.

Quality concerns require evidence

If something isn't right, we want to know. Refund or replacement requests on custom orders will only be considered when accompanied by clear evidence of the issue — photos, video, or the returned product itself.

• Contact us within 24 hours of pickup or delivery.
• Include photos or video of the product showing the concern, along with your name and order date.
• At least 75% of the product must remain for a replacement or refund to be considered.
• Requests without photo, video, or physical evidence cannot be approved.

Design & flavor expectations

Handmade items vary slightly in color, shading, and finish. Reference photos are used as inspiration, not an exact guarantee. Differences in shade, piping, or decorative detail — and personal preference on flavor or sweetness — are not grounds for a refund.

Deposits, changes & cancellations

• Deposits on custom orders are non-refundable once production has been scheduled.
• Changes to a confirmed order must be requested at least 72 hours before the pickup date and are subject to availability.
• Cancellations made more than 7 days before pickup may receive store credit, less the deposit.
• Weekly doughnut pre-orders cannot be cancelled after the Friday 8:00 AM CT cutoff.

Pickup, storage & freshness

Orders not picked up within 24 hours of the scheduled time are forfeited without refund. Once an order leaves our care, we can't be responsible for damage from transport, heat, refrigeration, or storage. Baked goods are freshest the day they are received.

Allergies

Our kitchen handles wheat, dairy, eggs, nuts, and soy. We accommodate requests where we can, but we cannot guarantee an allergen-free environment, and allergen sensitivity is not eligible for a refund.

Stocked & retail items

Unopened, non-perishable mercantile items may be returned within 14 days with proof of purchase. Perishable food items, personalized goods, and pre-order apparel are not returnable.

Contact us

Email info@laststopbakery.com or call (405) 606-5756. We read every message and will work with you in good faith.